FAQ
- What methods of payment do you accept?
- Do products prices includes VAT?
- What are your shipping charges for UK Mainland deliveries?
- 100% Satisfaction guarantee and money back promise
- How do I return an item?
Q: What methods of payment do you accept?
We accept MasterCard, Visa, Switch, Solo, Delta,
personal cheques and bank or building society
cheques. In adition you can pay by direct money transfer or pay over the phone with your credit/debit card.
Q: Do prices include VAT?
VAT (Value Added Tax) is included in all orders processed online except for orders from non-UK EU businesses giving their VAT registration numbers, delivered within EU but outside the UK.
Q: What are your shipping charges for UK Mainland deliveries?
We will inform you of the shipping charges when we contact you to arrange payment for the order.
Q: 100% Satisfaction guarantee and money back promise
We guarantee your satisfaction. All of our products
come with 12 month limited warranty. This excludes
refurbished or end of line products sold at
discounted prices where the warranty will be
limited to 3 months. This is in addition to
your statutory rights.
Every item we sell is selected for its quality and value. In the unlikely event that an item does not meet your expectations, you may return it within 30 days and we will replace it or refund you in full for the product ordered.
Q: Our returns policy is as follows:
- You will need your order reference number
and the details of the item to be returned.
- Please then telephone us to obtain a Returns Number.
- You must return the item in its original
condition, including packaging and obtain proof
of return from the carrier.
- We will then despatch a replacement from
our distribution centre or process a refund
once your returns are received.
- Any product returned and found defective
beyond the 30 days period will be repaired or
replaced. If the product can not be repaired
or replaced we will refund it in full if our
procedures were followed.
- Any item returned without a return number
will not be accepted by our warehouse.
- Any item not in the original packaging will
be subject to a 15% handling fee.
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